Privacy Statement
We collect personal information from our customers in the regular course of doing business. This statement answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.
What personal information do you collect about me?
We collect the following information about you:
Name, Address, Postal Code, Phone Number, Email Address, Date of Birth/Age, Gender, Payment card number, Payment card expiry date, Banking information, Credit record, Purchase history, Product/service preferences, Customer satisfaction info, Opinions about products and services, Interests and hobbies, Driver’s license number, Video or audio security tapes.
When you visit our web site, we also collect:
information about your computer including your IP address, the type of operating system and browser you use, and your computer’s location, what pages you visit on our site and what links you click on what other sites you’ve visited recently.
How do you use this information?
The main reasons we collect personal information from you are:
Because it is required by law, Because our computer software asks for it, ComplaintsContests/SurveysCredit verificationCustomer relationship managementCustomer serviceDelivery servicesMarketingOrdersReturnsTo administer a loyalty programTo complete a sale/transactionWarranties
If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.
Use of Personal Information for Secondary Reasons
We also may use your personal information for other, secondary reasons, including:
To complete a sale/transaction
Name Address Postal Code Phone Number Email Address Date of Birth/Age Gender Payment card number Payment card expiry date Banking information Credit record Purchase history Product/service preferences Customer satisfaction info Opinions about products and services Interests and hobbies Driver’s license number Video or audio security tapes
Marketing
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Customer service
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
To administer a loyalty program
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Credit verification
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Customer relationship management
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Contests/Surveys
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Delivery services
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Warranties
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Returns
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Orders
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Application forms
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Complaints
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Because our computer software asks for it
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesCustomer satisfaction infoOpinions about products and servicesInterests and hobbiesDriver’s license numberVideo or audio security tapes
Because it is required by law
NameAddressPostal CodePhone NumberEmail AddressDate of Birth/AgeGenderPayment card numberPayment card expiry dateBanking informationCredit recordPurchase historyProduct/service preferencesDriver’s license numberVideo or audio security tapes
Sharing of Personal Information with Third Parties
Sometimes, we also share your personal information with other companies, including:
Credit reporting agenciesMarketing firmsPartnersSuppliersThird party contractors (such as a courier company or customer relationship management consultant)
We will also disclose your personal information if we are required by law to do so.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it. When you access our website, you consent to our collecting and using your personal and other information.
How do I get more information?
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
Name: Privacy OfficerAddress: 900 Vidal Street South, Sarnia, Ontario, N7T 8E7Phone: 519-339-8900Email: events@swevents.ca
You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at:
Toll-free: 1-800-282-1376Phone: (819)994-5444Fax: (819)994-5424TTY: (819)994-6591
or by mail at:
30 Victoria StreetGatineau, QuebecK1A 1H3
or on the web at:
You can also contact your Provincial or Territorial Privacy Commissioner’s office for more information:
OntarioOffice of the Information and Privacy Commissioner of Ontario2 Bloor Street East, Suite 1400Toronto, Ontario M4W 1A8Phone: (416) 326-3333Toll-free: 1 (800) 387-0073 (free within Ontario)Email: info@ipc.on.caWeb Site: http://www.ipc.on.ca